Faq

Common Answers To Some Common Questions

Put simply, raw honey, natural honey, pure honey, and real honey are essentially the same things – 100% honey, nothing added, nothing taken away. This means ALL the honey in the jar was made by bees, NOT in a factory.

Raw honey contains tiny particles of pollen and natural enzymes, making this delicious product even better for you.

We have an entire article that discusses the difference between raw and fake honey and this will answer your question.

Our honey is 100% pure, natural Australian honey with nothing added. It is sourced from ethical and responsible Australian Beekeepers, with hives sited in Australia’s bush, forests, hinterlands, and coastal regions.

Bees can forage up to 5km from their hives in search of the best nectar for their honey. Although our honey is not certified organic, it is as pure, raw, and free from environmental contamination as can be.

No. AB’s Honey is 100% pure and raw. It is only gently filtered to remove any hive debris, such as wax and flower particles.

Pasteurisation requires heating the honey to high temperatures. This can remove much of the natural goodness. If required, our honey is only ever gently warmed to the temperature of a summer’s day to allow it to flow smoothly into jars and bottles.

The best before or expiry date on a honey package is a legal requirement of Australian consumer law. Having said this, if honey is stored in an airtight foodgrade container, it can last indefinitely. That is why the honey found in ancient pyramids is still edible, even after thousands of years!

After a period of time real honey will crystallise. Crystallisation is honey’s natural way of preserving itself. You can turn your honey into liquid again (if that’s how you prefer it) by standing it in a pot of heated water, or out in the sun, and the crystals will melt. Never heat your honey in the microwave.

Australian Beekeeper’s Honey is a Queensland-based family-owned and operated business, connecting people with the honey they love. Simply Honey is the consumer branch of AB’s Honey. Together, we deliver Honeymood!

Australian Beekeeper’s Honey are beekeepers and suppliers of quality honey. You might not know it, but you have probably already enjoyed Australian Beekeeper’s Honey at a buffet, a restaurant, or in some delicious food you have bought from a bakery or deli.

You can read all about Australian Beekeeper’s Honey here.

Our honey is all produced in Australian hives, kept by Australian beekeepers. We don’t import any honey or bee products.

Origins of each variant are:

Yellow Box Honey – West of the Great Dividing Range and the south of Toowoomba.

Ironbark Honey – There are many different species of Ironbark and they are widespread. Our beekeepers’ hives are located close to Ironbark trees in SE QLD and northern NSW.

Macadamia Honey – Along the east coast of Australia from 1770 in QLD to south of Byron Bay in NSW.

Brisbane Locale Honey – The greater Brisbane area. 

Rainforest Honey – Within a 300km radius of Brisbane.

Tea Tree Honey – Along the east coast of Australia from 1770 in QLD to south of Kempsey in NSW.

Leatherwood Honey – Tasmania.

If you have bought real honey from us then the best place to store your honey is in your pantry. Keeping real honey in the fridge can accelerate the process of crystallisation, which you may or may not want.

Australian Beekeeper’s Honey does not undergo any pasteurisation treatment, unlike many of the honey products available at the supermarket. Pasteurisation of honey occurs when honey is heated to a really high temperature. Pasteurised honey doesn’t crystalise in cooler climates or in the fridge but unfortunately pasteurisation also destroys the antioxidants in honey and reduces the honey enzymes.

If you are local to Brisbane you can buy direct from our honey boutique at 4 Christine Place, Capalaba. Our retail shop is open from 7:30am to 2:30pm Monday to Friday. Come and say hi to real beekeepers and pick your fresh locally produced honey, gourmet blends, beeswax, honeycomb, and pollen granules

Cash and Eftpos payments are accepted.

Bulk quantities of AB’s honey are available for wholesale, foodservice, manufacturing or export. More information can be found on the website www.abhoney.com.au

All domestic orders over $50 (except those containing beeswax) are shipped free of charge! We endeavour to send out all orders on the same – or next available – business day. Your tracking number will be emailed through for your convenience.

You can elect to upgrade to Express Post at the checkout at an additional cost. Please note that Australia Post no longer guarantees next day delivery. Refer to the Australia Post website for current information on how Covid-19 is affecting Australia Post delivery times.

Simply Honey is not permitted to ship any of its products to Western Australia, Norfolk Island, and Kangaroo Island due to quarantine legislation, and we do not currently offer international shipping online. If you would like international shipping, please email admin@simplyhoney.com.au to discuss restrictions and requirements.

We endeavour to dispatch orders within two working days of receipt of payment. Our preferred delivery service providers are Australia Post and Aramex/Fastway Couriers.

Once your order leaves our premises, it is in the hands of the delivery service. Depending upon where you are located, you can expect your parcel to arrive within 2 to 3 days, or within seven working days to regional areas. During busy periods such as Christmas or in times of high demand on the courier/postal services, delays in delivery can occur.

If you are in a hurry to receive your honey or honey product, we also offer an express delivery service. Please refer to the postage question above for further Express Post information.

Due to the delicate balance of the eco-system, legislation does not allow us to send honey or bee products to Western Australia, Norfolk Island, or Kangaroo Island. 

Unfortunately not. Due to the delicate balance of the eco-system, legislation does not allow us to send honeycomb to Tasmania.

You can find out all about Manuka Honey, its different strengths, and its uses here on the Manuka Honey page.

Australian Beekeeper’s Honey is a member of the Australian Manuka Honey Association.

It is recommended that you avoid giving honey to infants under 12 months of age because of the risk of contracting infant botulism. It happens when a child ingests Clostridium botulinum bacteria or spores, which are found in dirt and dust and can contaminate honey. However, older children and adults are not affected by them because their gut has developed sufficiently. It is best to seek a physician’s advice if you have any concerns.

Whenever we have news to share, like a new product announcement or special offer, we’ll send an email to all our customers and subscribers. If you no longer want to receive emails from us, you can stop them at any time by clicking the unsubscribe link at the bottom of the email (note: unsubscribing from marketing emails does not stop transactional emails like order confirmations and tracking notifications).

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