Shipping Terms and Conditions
Shipping (Australia only)
Only orders to Australian addresses and PO Boxes will be accepted by our online store.
Overseas requests should be emailed to [email protected] Import restrictions may not allow the honey to enter the destination country, and buyer is responsible for any import duties and taxes.
Upon receipt, your order will be reviewed by our warehouse team. If there is missing information, we will contact you to clarify. Incorrect details in the shipping information may cause your order not to be delivered. The address entered on our order form at checkout is both the billing AND shipping address. Please enter only the address that you want your parcel to be delivered to. If you enter the incorrect address, Simply Honey cannot accept responsibility or compensate for misdelivered parcels. If you allow auto-populating of your address in forms, please check the correct delivery address has populated the fields before confirming your order.
Australia Post and Aramex (Fastway) are our preferred freight service providers. If you require your order to be left without a signature, please advise in the notes section “Authority to Leave” (ATL) and provide clear, concise instructions where the goods are to be left. This information will be provided by us to our freight carriers.
Orders will be dispatched by our team within 1-2 business days of purchase. We send parcels Monday – Friday (excluding public holidays).
Shipping delays may occur during busy periods, eg Christmas, covid restrictions, public holidays, and business holiday closures between Christmas and New Year.
Shipping rates and terms are subject to change without notice.
PLEASE NOTE: We are unable to ship any honey or bee products to WA due to quarantine restrictions, or honeycomb to Tasmania.
AB’s Honey has a 100% satisfaction money back guarantee. We take customer satisfaction very seriously. If any of our products do not meet your expectations, please email us at [email protected] within seven days of delivery. We offer refunds of the purchase price (excluding shipping costs) or a replacement of the same product ordered if the product or its packaging is deemed faulty. Your goods must be returned for assessment in order to receive a refund or replacement.
We cannot offer refunds or replacements for change of mind.
We will refund or replace faulty stock within 7 days of receipt of the original stock being returned to our office. A complete and thorough assessment of the returned goods will be performed by our team.
Please note that refunds can only be issued to the account/payment method used for the original transaction.