Shipping & Refund Policy

Shipping Terms and Conditions

Shipping (Australia only)

Only orders to Australian addresses and PO Boxes will be accepted by our online store.

Upon receipt, your order will be reviewed by our warehouse team. If there is missing information, we will contact you to clarify. Incorrect details in the shipping information may cause your order not to be delivered. The address entered on our order form at checkout is both the billing AND shipping address. Please enter only the address that you want your parcel to be delivered to. If you enter the incorrect address, Simply Honey cannot accept responsibility or compensate for misdelivered parcels. If you allow auto-populating of your address in forms, please check the correct delivery address has populated the fields before confirming your order.

Australia Post and Aramex (Fastway) are our preferred freight service providers. Orders are dispatched with an “Authority to Leave” (ATL). Please advise in the notes section if you have a preference of freight provider and provide clear, concise instructions where the goods are to be left. This information will be provided by us to our freight carriers.

Orders will be dispatched by our team on the same day if the order is received by midday Queensland time. Orders received after this time will be dispatched the next business day. We send parcels Monday – Friday (excluding public holidays).

Shipping delays may occur during busy periods, eg Christmas, public holidays, and business holiday closures between Christmas and New Year.

Shipping rates and terms are subject to change without notice.

PLEASE NOTE: We are unable to ship any honey or bee products to Western Australia, Northern Territory, Norfolk Island or Kangaroo Island due to quarantine restrictions, or honeycomb to Tasmania. 

INTERNATIONAL SHIPPING: Unfortunately we are unable to send honey outside of Australia as each country has different customs requirements.

Return Policy

AB’s Honey has a 100% satisfaction money back guarantee. We take customer satisfaction very seriously. If any of our products do not meet your expectations, please email us at within seven days of delivery. We offer refunds of the purchase price (excluding shipping costs) or a replacement of the same product ordered if the product or its packaging is deemed faulty. Your goods must be returned for assessment in order to receive a refund or replacement.

We cannot offer refunds or replacements for change of mind.

We will refund or replace faulty stock within 7 days of receipt of the original stock being returned to our office. A complete and thorough assessment of the returned goods will be performed by our team.

Please note that refunds can only be issued to the account/payment method used for the original transaction.

NOTICE - Unfortunately, we cannot ship to Western Australia and the Northern Territory
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Public Holiday Monday 6 May 2024

We are closed on Monday 6 May 2024. Any orders received after midday Friday 3 May 2024 will be dispatched on our return Tuesday 7 May 2024.

Range of Simply Honey products