Shipping policy

Shipping (Australia only)

Only orders to Australian addresses and PO Boxes will be accepted by our online store.

Upon receipt, your order will be reviewed by our warehouse team. If there is missing information, we will contact you to clarify. Incorrect details in the shipping information may cause your order not to be delivered. The address entered on our order form at checkout is both the billing AND shipping address. Please enter only the address that you want your parcel to be delivered to. If you enter the incorrect address, Simply Honey cannot accept responsibility or compensate for misdelivered parcels. If you allow auto-populating of your address in forms, please check the correct delivery address has populated the fields before confirming your order.

Australia Post and Aramex (Fastway) are our preferred freight service providers. Orders are dispatched with an “Authority to Leave” (ATL). Please advise in the notes section if you have a preference of freight provider and provide clear, concise instructions where the goods are to be left. This information will be provided by us to our freight carriers.

Orders will be dispatched by our team on the same day if the order is received by midday Queensland time. Orders received after this time will be dispatched the next business day. We send parcels Monday – Friday (excluding public holidays).

Shipping delays may occur during busy periods, eg Christmas, public holidays, and business holiday closures between Christmas and New Year.

Shipping rates and terms are subject to change without notice.

PLEASE NOTE: We are unable to ship any honey or bee products to Western Australia, Northern Territory, Norfolk Island or Kangaroo Island due to quarantine restrictions, or honeycomb to Tasmania. 

INTERNATIONAL SHIPPING: Unfortunately we are unable to send honey outside of Australia as each country has different customs requirements.